Shipping fees are applied during checkout based on your location.
2. How long will it take to receive my order?
Delivery times vary based on your location. You will receive tracking information once your order has been dispatched, allowing you to track your delivery status.
3. Can I return the product if I’m not satisfied?
Yes, you can return unopened and unused perfumes in their original packaging within 7 days of receiving your order. Please ensure that the product is in its original condition with all seals and labels intact.
4. How do I initiate a return?
To start a return, please email us at [Customer Support Email] with your order number and the details of the product you wish to return. Once approved, we will guide you through the return process.
5. What if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact us within 48 hours of receiving it. Provide photos and a description of the issue, and we will arrange a replacement or full refund, including shipping fees.
6. Are there any products that cannot be returned?
Yes, products that have been opened, used, or damaged after delivery cannot be returned. Additionally, products purchased as part of our raffle promotion cannot be returned once the raffle has taken place, unless they are damaged or defective upon arrival.
7. How does the reward work?
For every purchase of our featured perfume priced at AED 500, you will receive an entry into our event. The event will take place once 1,000 units of perfume are sold, and there will be two prizes:
First Reward: AED 50,000
Second Reward: AED 25,000
8. When will the event take place?
The event will be held after all 1,000 perfumes are sold. We will notify the winners by email or phone, and the results may also be posted on our social media platforms (subject to winner approval).
9. How will I receive my reward if I win?
If you are a reward winner, the reward will be transferred to your bank account. Please ensure that your bank account details match the details registered with us.
10. Can I return the product I purchased for the event?
No, once the event has taken place, the product associated with your reward entry is non-returnable, regardless of its condition. However, if the product arrives damaged or defective, it may be eligible for a replacement.
11. How can I contact customer support?
If you have any further questions or need assistance, you can reach us at [Customer Support Email] or call us at [Customer Support Phone Number]. We’re happy to help!
